Frequently Asked Questions

Turnaround times will depend on the type and complexity of the request being made. Simpler requests can usually be completed within 1 full business day (ex. a single 3D model, a blog illustration) and more complex requests can take a few days to a week plus (ex. 10-sec 3D product animation, full website design).

For larger requests, we will communicate our delivery estimate up front and will provide progress updates daily.

While we cannot guarantee it, the numbers don’t lie. Google reported that 3D ads generate 8 times the engagement of traditional ads.

Affordability. Flexibility. Ease. Accessibility. Our service is crafted to outshine the complexities of in-house hiring or freelance searches. With a subscription model, you have the freedom to pause as needed, knowing that our dedicated creative team stands ready to bring your visions to reality whenever you're ready.

In broad strokes? How custom you want the outcome. We can always use templates so that you get more volume out of your subscription, but we also understand clients that want to have their brand stick-out in a way that’s unique to them. We will always communicate estimates on each of the tasks.

On each Figma project we work on for your team:

• We can add unlimited viewers. Viewers can also comment.
• We allow 1 Figma editor for your team. This is a paid seat we cover under our Ultimate plan. This editor role could do things like make text changes.
• When it comes time for development, we will transfer the file ownership to your developer.

Purchase another plan, at 10% off!

Nope!

This depends on the type and complexity of project you are submitting for our team – here are some example turnaround times of roughly when you can expect a completed first draft: 

• 3D package model, static display ad, blog graphic, or 2-page PDF: 1-2 days 
• 10-second 3D video, 30-page deck: 4-9 days
• 6-page website: 7-14 days 

We are able to offer this low rate by keeping work asynchronous. Submit your requests to our team using your dedicated client dashboard, and communicate with your project manager via the dashboard or Slack.

This depends on the type and complexity of project you are submitting for our team – here are some example turnaround times of roughly when you can expect a completed first draft:

• Custom illustrated website graphic: 1-2 biz days
• 20-page document design: 3-5 biz days

Purchase another plan, at 10% off!

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We are able to offer this low rate by keeping work asynchronous. Submit your requests and communicate with your project manager using your dedicated client dashboard.

Nope!

Start with our base plan, or increase your allowed active requests for more output. Submit as many requests as you like each month and we will work through them in the order received. There are no limits on the number of requests or revisions you can make, however, with fewer revisions we can complete more tasks in a given month. Once you have approved a design is complete, we can move on to the next item in your queue.

Turnaround times will depend on the type and complexity of the request being made. We average 24-hour turnaround times for many simple requests. For more complex requests (such as long presentations or branding), turnarounds may be longer. In these cases, we will communicate our delivery estimate up front and will provide progress updates daily.

We’re so confident you’ll be wowed by our service – we guarantee it. If you aren’t completely satisfied, simply cancel your plan via the dashboard and reach out via our online chat to request your money back, no questions asked. Must be completed within 15 days of signing up as a new customer. Eligible on all new subscriptions.

Each subscription has an allotted number of active creative requests you can have at one time. Most plans are allowed 1 active request.

An active request is defined as a project being actively worked on by our creative team, indicated by the "in progress" status on your client dashboard. This includes first drafts and revisions. Excluded from this count are projects marked as "Missing Info," "Pending Response," "On Hold," or those already marked as complete by you. We seamlessly move on to the next project in your queue for these cases.

The number of tasks you can complete in a given month depends on factors such as the complexity of your requests, the clarity of your requests, the number of revisions requested, and how many active requests you have selected for your plan. Generally, you will be able to accomplish more with a higher output plan.

Each time a draft is completed of your design, it will be uploaded and sent for your review. Graphics can be reviewed using our point-and-click feedback tool which allows you to easily leave feedback right where you need to.

If for any reason you don't think our service is a good fit, you can cancel before your free trial ends to avoid a charge to your credit card on file.

You may cancel by accessing the profile page of your client portal and visiting the "subscriptions" tab.

Full terms of our trials can be found here.

Our team works Pacific Time Zone (PT) hours, Monday through Friday, 8 am - 6 pm.

By subscribing to any of our plans, you will be assigned a designated project manager to work with. That person’s job is to monitor your requests and route them to the best creative for the project. Additionally, they will work with you on ensuring the request is clear and contains all required details, before passing it off to the creative team. All project managers are fully bilingual in English and Spanish, so they can ensure your requests and feedback are fully understood by a Spanish-speaking creative team member.

Our company started in the San Diego-Tijuana megaregion, and our talent is primarily sourced from throughout Mexico. Our belief is that Mexico fosters a highly creative culture, yet, their creative industry is not comparatively well compensated or valued. It is our goal to create and foster an environment for creatives to thrive, by offering competitive full-time salaries, fully remote work, and reasonable job expectations.

Our project managers are all completely bilingual in English and Spanish. Since most of our creative talent is located throughout Mexico, their primary language is Spanish. For this reason, most communication is done between you and your project manager.

Any preferences for particular creatives can be noted with your project manager. This way, we can prioritize those creatives for your requests when possible.If you need to privately let the project manager know to avoid using a certain creative, we suggest sending an email as well as letting us know any feedback you have so we can improve.

Our designers primarily work in Adobe Creative Suite. The most common working files we provide are either AI or PSD. If you need something outside the Adobe suite, let your project manager know and we can discuss if we can accommodate.

We accept payment via all major credit cards.

If you would like to upgrade your plan in order to increase your allowed number of active requests, we are happy to help! Please reach out to us at [email protected] and we will be happy to further assist you.

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If you would like to cancel your subscription you can do so at any time via your client dashboard. Simply login here and navigate to "services" via the left sidebar and click "cancel." Your plan will expire at the end of your current billing period.

Alternatively, if you can reach out to us at [email protected] and we can process the cancelation for you.

Be sure you download any and all delivered assets from your client portal before your subscription end date.